PALEOUP's policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith and shall not be binding. PALEOUP can accept no responsibility for transport delays causing late delivery. Extra handling charge may be incurred for re-despatched consignments. PALEOUP is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the consignment has been left in a designated safe place at your request. If you choose to have your consignment delivered to a location you deem as ‘safe’ then the liability transfers to you.

Next Day Delivery

If orders are received and fully completed before 12pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 12pm, to qualify for next day delivery. Despatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. PALEOUP can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. Next day delivery is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery.

Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

Customs and Excise

When ordering goods from PALEOUP for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; PALEOUP has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to PALEOUP within 24 hours of receipt of goods.

Delivery Charges

Carrier delivery is available for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the consignment.